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indianabrace.com will make every attempt to ship out your order as soon as possible. You may receive two or three packages to complete a large order.  indianabrace.com reserves the right to change carriers based on quoted prices during checkout.

All USA orders placed online are shipped either USPS Priority, USPS Express, FedEx 2 Day, FedEx Standard (afternoon next day), FedEx Next Day (before 10:30AM) , unless other arrangements are made via phone, email or fax.  Saturday deliveries can be requested only via phone where available. Overseas orders are shipped via Fed Ex Express or USPS Global Express Mail. Canadian orders are also shipped via Fed Ex Express or USPS Global Express Mail. If you have any questions, concerning shipping, please email us or call one of our customer service representatives using message service, or our toll free number at: 800-253-6217

All USPS NEXT DAY ORDERS PLACED ON FRIDAY BEFORE 2:00 PM EST WILL BE DELIVERED THE FOLLOWING MONDAY (NOT SATURDAY). AFTER 2:00 PM EST ALL UPS NEXT DAY ORDERS WILL SHIP ON MONDAY FOR A TUESDAY DELIVERY.

Remember, FedEx does not ship to P.O. Boxes.  Please remember that orders are shipped out using Eastern Standard Time.  Please note the time zone differences when requesting immediate shipping. Any order placed after 2:00PM EST will be shipped the following day

Please be aware that  combining orders, or changing your shipping address, shipment method, or preference might affect your order's eligibility for free shipping.




To see estimated delivery time via UPS ground shipping press the map:

If multiple products are ordered to qualify for free USPS shipping, and an item is currently out of stock, the customer will have the option of shipping out the items in stock with free ground shipping and pay our flat rate ground shipping for the out of stock item when it becomes available, or waiting until that item becomes available and shipping out the complete order with free ground shipping.

Can you send to an address other than my billing address?

We can send your shipment to another address, but for your protection you will need to give us your credit card's billing address. This will help protect you from any unauthorized use of your card.  If the billing address does not match your credit cards bank information the order will be automatically declined.

How will I know the order has been processed?

We will send you an automatically-generated acknowledgement stating that we have received your order immediately after you place it online.  Please print out the acknowledgement as it will have your order number.  Please keep this reference number if you need to contact us. If you did not receive an email after you placed your order please check the email address your have indicated. Please call us ASAP if you were not sent an email acknowledging your order.

You will be notified within 48 hours of any delay with your order. Credit card transactions are subject to verification by issuing bank.

Braces to Canada

Shipping to Canada is via USPS Global Express or Fed Ex Express. The IndianaBraceStore.com. reserves the right to choose which shipping method is best for a particular order.

The customer is responsible for all customs fees, duties, VAT, and other taxes.  Any order refused by a customer due to payment of these fees will incur a 25% restocking fee, and additional charges if the product is returned to us.  If the product cannot be returned to our warehouse due to custom issues brought on by the customers refusal to pay these fees, then the customer is solely responsible for the product, and no refund can be issued.

A $4.00 handling fee is added to any item that is exchanged. The customer is responsible for all shipping fees.

  indianabrace.com is not responsible for any custom fees, duties or taxes. Please contact our head office for questions on shipping to Canada. The indianabrace.com cannot control the delivery time when shipping to Canada.  It may take from 3 days to two weeks to receive your product if it is held up in customs.

Shipping

To Military Sites

To enter a military address:

1) In the City field, enter one of the following codes:

Code
APO
FPO Description
Air/Army Post Office
Fleet Post Office

2) In the State field, select one of the following:

Armed Forces Europe, Middle East, Africa and Canada (AE)
Armed Forces Americas (AA)
Armed Forces Pacific (AP)

3) In the Zip/Postal field, enter the 5-digit zip code for the APO/FPO address.
Please note that an additional service charge will be applied to all orders sent to military addresses to cover the extra delivery costs. This charge will be displayed on the checkout page. To help defray this cost, we will waive our normal handling fee for military orders.

In addition, please note that The Brace Shop is responsible only for the delivery of your order from our warehouses to the U.S. military postal service. Once your orders are received by the U.S. military postal service, events beyond our control can impact delivery to the final APO/FPO destination.

Shipping outside the U.S.A.

The IndianaBraceStore.com and its affiliated websites offers a wide range of shipping alternatives outside of the U.S. and Canada.  Please contact our main office using our number at:  317-966-0730 for details on shipping to your particular country.  The customer is responsible for all customs duties, taxes and tariffs.  Most orders are sent via US Global International Mail or Fed Ex Express.

If you have not received your order within a reasonable time, please contact our main office for tracking number verification, if applicable. The IndianaBraceStore and its affiliated websites cannot guarantee the delivery time for your particular country.

All orders outside the USA that are not shipped to the billing address of the credit card may require additional information and maybe delayed until verification has been obtained. 

Important Notice to International Customers:

By the act of ordering a product for overseas delivery, you agree to pay any duties, customs, taxes or fees required by your government or the shipper.  Indiana Brace is not responsible for any of these additional charges. 

The customer is responsible for all customs fees, duties, VAT, and other taxes.  Any order refused by a customer due to payment of these fees will incur a 25% restocking fee, and additional charges if the product is returned to us.  If the product cannot be returned to our warehouse due to custom issues brought on by the customers refusal to pay these fees, then the customer is solely responsible for the product, and no refund can be issued.

 Indiana Brace and its affiliated websites are not responsible for any custom fees, duties or taxes. Please contact our head office for questions on shipping overseas. The Indiana Brace cannot control the delivery time when shipping overseas.  It may take from 3 days to two weeks to receive your product if it is held up in customs.

***A restocking fee of 15% applies to all orders returned for credit, except exchanges, shipping errors caused by our warehouse, or manufacturers defects. A 25% restocking fee will be applied if a customer returns an item without a RA# or returns a product to the manufacturer without an RA#.  Indiana Brace is not responsible for delays in shipping due to inclement weather.

All overseas customers are responsible for all shipping charges if an item is to be exchanged or returned. A $4.00 handling fee is applied to each product that is exchanged.